Shipments

For purchases from €49.95, shipping is free to all countries except UK, IE, ES, LV, LH 

Austria, France, Italy, Luxembourg

Shipping fee €4.95 for orders under €49.95, delivery time 2 - 5 business days Handled by company Deutsche Post.

Belgium and the Netherlands

Shipping fee €2.95 for orders under €49.95, delivery time 1 - 2 business days for Belgium and 1 business day for the Netherlands, handled by company PostNL.

Czech Republic

Shipping fee €5.95 for orders under €49.95, delivery time 2 - 5 business days Handled by company DPD.

Denmark, Slovenia, Spain and Switzerland

Shipping fee €5.95 for orders under €49.95, delivery time 2 - 5 business days Handled by company Deutsche Post.

Poland

Shipping fee €5.95 for orders under €49.95, delivery time 2 - 5 business days Handled by company DHL.

Estonia, Latvia and Lithuania

Shipping fee €9.95 for orders under €100, delivery time 2 - 5 business days Handled by company Deutsche Post.

Germany

Shipping fee €3.95 for orders under €49.95, delivery time 1 - 2 business days Handled by company DHL.

United Kingdom and Ireland

Shipping fee €9.95 for orders under €100, delivery time 2 - 5 business days Handled by company DPD.

Portugal

Shipping fee €6.95 for orders under €49.95, delivery time 2 - 5 business days Handled by company DHL.

Returns

At Venta del Baron, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is as enjoyable as possible. Please review the following guidelines for returning items:

1. Eligibility for Returns:

Items must be returned within 30 days of the purchase date.

2. Initiate the Return:

To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order. Provide your order number, the name of the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with a return authorization and instructions on how to proceed.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.
Venta del Baron is not responsible for any items lost or damaged during the return shipping process.

Please send the products back to the following address:

Fulfilment Enschede - Monta
Ingenieur Hanlostraat 15
7547 RD Enschede
Netherlands

4. Refunds and Exchanges:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 14 days of receiving the returned item.
Exchanges are subject to product availability. If the desired item is unavailable, a refund will be issued instead.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt. Provide detailed information and photos of the damage or defect for our records. We will arrange for a replacement or refund at no additional cost to you.

6. Exceptions:

Certain items may have specific return policies due to their nature. Please refer to the product description for any special return instructions.
Returns for items purchased through third-party retailers or websites must be processed through the original purchase location.

If you have any additional questions, please feel free to email or call us.

Email: [email protected]

Telephone: +31(0)626308056