Shipping

For purchases of €49.95 or more, shipping is free to all countries except the UK, IE, ES, LV, LT.

Germany
Shipping fee €2.95 for orders under €49.95, delivery time 1 - 2 business days Handled by the company DHL.

Austria, France, Italy, Luxembourg
Shipping fee €4.95 for orders under €49.95, delivery time 2 - 5 business days, processed by Deutsche Post.

Belgium and the Netherlands
Shipping fee €2.95 for orders under €49.95, delivery time 1 - 2 business days for Belgium and 1 business day for the Netherlands, processed by the company PostNL.

Czech Republic
Shipping fee €5.95 for orders under €49.95, delivery time 2 - 5 business days, processed by the company DPD.

Denmark, Slovenia, Spain and Switzerland
Shipping fee €5.95 for orders under €49.95, delivery time 2 - 5 business days Handled by Deutsche Post.

Poland
Shipping fee €5.95 for orders under €49.95, delivery time 2 - 5 business days Handled by DHL.

Estonia, Latvia and Lithuania
Shipping fee €9.95 for orders under €100, delivery time 2 - 5 business days Handled by Deutsche Post.

United Kingdom and Ireland
Shipping fee €9.95 for orders under €100, delivery time 2 - 5 business days Handled by the company DPD.

Portugal
Shipping fee €6.95 for orders under €49.95, delivery time 2 - 5 business days Handled by the company DHL.

Returns

At Venta del Baron, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to make your shopping experience as pleasant as possible. Please observe the following guidelines for returning items:

1. Return Eligibility:
Items must be returned within 30 days of the purchase date.

2. Initiate a Return:
To initiate a return, please contact our customer service within 30 days of receiving your order at ecommerce.support@essdconsulting.com. Provide your order number, the name of the item(s) you wish to return, and the reason for the return. Our customer service team will provide you with a return authorization and instructions on how to proceed.

3. Return Shipping:
The customer is responsible for the cost of return shipping, unless the received item is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.
Venta del Baron is not responsible for items that are lost or damaged during the return process.

Please send the products back to the following address:

Fulfilment Enschede - Monta
Ingenieur Hanlostraat 15
7547 RD Enschede
Netherlands

4. Refunds and Exchanges:
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 14 days of receipt of the returned item.
Exchanges depend on product availability. If the desired item is not available, a refund will be issued instead.

5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. Provide detailed information and photos of the damage or defect for our records. We will arrange for a replacement or a refund at no additional cost to you.

6. Exceptions:
Certain items are subject to special return policies due to their nature. Please read the product description for specific return instructions.
Returns for items purchased through third-party retailers or websites must be handled via the original place of purchase.

If you have any further questions, please feel free to send us an email or call us.

Email: support@ventadelbaron.com

Phone: +31(0)85 060 2703